FEE SHIPPING IN HOME?
Free delivery with all orders worth 500,000 VND or more in all provinces across the country.
For orders under 500,000 VND, BLUE EXCHANGE applies the delivery charge according to the Viettel Post delivery service.
Ha Noi city route: delivery within 48h since the system confirmed via sms / email
Suburban Hanoi: delivery within 48h of the system confirmation via sms / email.
Danang, Ho Chi Minh City: delivery within 3 days since the system confirmed via sms / email.
All other cities: Delivery within 3-7 days after confirmation via sms / email.
Delivery time does not include Saturday, Sunday or public holidays.
WHAT DO WE DO?
Orders are delivered up to 3 times (If the order is unsuccessful, the shipping agent will contact you again 2 to 2 next working days.) So after 3 failed transactions the order will be canceled)
CHECK OUT THE APPLICATION
To check the status or information of your order, please use the CALL NUMBER that was sent in the notification confirmation email to Customer Service.
You can open the product checkout before payment or before shipping.
Apply 01 change / 01 order
Not applicable to accessories and underwear products, discount products
The price of the product you change to other products are available at the website
II CHANGE OF PRODUCT CHANGES
The product qualification period is within 5 days of receiving the product
The product is stamp, mark and not used.
III. IMPLEMENTATION OF THE PRODUCT
Step 1: Send mail to exchange online
Step 2: After sending request for change, please send product to BLUE EXCHANGE within 5 days by post Viettel Post nearest address 359 Le Van Sy, Ward 13, District 3 (hotline: … ………)
Delivery time is from Monday to Friday.
Online orders when ordered automatically will respond to customer mail and will be processed from Monday to Friday.